Refund policy

Refunds & Returns Policy

At Julies Fashion Jewelry, we want you to feel comfortable shopping for jewelry and accessories. Please contact us within 30 days of delivery to request a return or exchange.

Eligible Returns and Exchanges

We accept eligible items if you change your mind or need a different available item. We also help when an order arrives damaged, defective or incorrect—for example, a broken necklace clasp, a damaged brooch or an earring design different from the one ordered. Please inspect your order on arrival and contact us promptly with your order number and clear photos of any problem.

For a change-of-mind return or exchange, items must be unworn, unused, unaltered and in their original condition, with any tags and original packaging included. Please include all pieces of a set. Proof of purchase or an order number is required. For hygiene reasons, worn earrings and other used items cannot be returned for a change of mind. Items damaged by wear, misuse or alteration are not eligible for a change-of-mind return. These conditions do not limit your rights concerning defective, damaged or incorrect items under applicable law.

How to Return an Item

  1. Email info@juliesfashionjewelry.com within 30 days of delivery with your order number, item name and reason for the return. Include photos if the item arrived damaged, defective or incorrect.
  2. We will review your request and reply with return instructions and any applicable shipping costs. Please contact us before sending an item so we can identify your return.
  3. Pack the item securely with its tags, original packaging and all pieces, and include your order number. Send the package to:
    Julies Fashion Jewelry
    945 Wall St Ste 20
    Los Angeles, CA 90015
    United States
  4. Keep the carrier receipt and tracking number until the return is complete. We will notify you after the item arrives and has been inspected.

How to Exchange an Item

  1. Contact us within 30 days of delivery with your order number, the item you wish to exchange and the replacement you would like. Include photos if there is damage, a defect or an error.
  2. We will check eligibility and availability and provide instructions. Send the original item securely to Julies Fashion Jewelry, 945 Wall St Ste 20, Los Angeles, CA 90015, United States, using the instructions provided.
  3. After receiving and inspecting the return, we will arrange shipment of an approved replacement. Exchanges are subject to availability; if the requested item is unavailable, we will offer an eligible refund or another available item. Any price difference will be explained before the exchange is completed.

Return and Exchange Shipping Costs

For a change-of-mind return or exchange, the customer pays the cost of shipping the item back to us. We cover standard shipping for an approved replacement within the United States. If an item arrives damaged, defective or incorrect, contact us before sending it back; we will cover reasonable return shipping and standard shipping for an approved replacement. There is no restocking fee.

Refund Processing

After your return is delivered, we will inspect it and notify you whether the refund is approved. Approved refunds are processed within 5 business days after we receive the return and are issued to the original payment method. Once issued, a refund generally takes another 5–10 business days to appear; the exact timing depends on your bank or card issuer. If it has not appeared after that period, contact your bank first, then contact us for assistance.

Order Cancellation

If you wish to cancel before your order ships, contact us immediately with your order number. If we can cancel before dispatch, we will issue a full refund to your original payment method and charge no additional cancellation or handling fee. Once an order has shipped, it can no longer be canceled; please follow our return and refund process after delivery.

Contact Us

Store Name: Julies Fashion Jewelry
Address: 945 Wall St Ste 20, Los Angeles, CA 90015
Phone: +12136232250
Email: info@juliesfashionjewelry.com
Opening Hours:
Monday to Tuesday: 9:30 AM–5:30 PM
Wednesday (Veterans Day): 9:30 AM–5:30 PM; hours might differ
Thursday to Friday: 9:30 AM–5:30 PM
Saturday to Sunday: Closed
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.